100% SATISFACTION GUARANTEE
We stand behind everything* we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.
SHIPPING (Continental U.S.)
Three shipping options are offered for merchandise delivery:
3 Day (weekdays)
Up to $50.00
$150.01 & over
Note: Orders usually ship within one business day of being placed. Next-day (overnight) orders are usually delivered by the end of the following day.
** Free Shipping not available on Vehicle Racks **
** Bikes must be picked up at store location. Delivery charge of $25 (15-mile radius) may apply.
Please note that some items may be subject to additional shipping and handling charges because of size or weight.
Sorry, but we do not ship outside of the Continental U.S.
Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.
RETURNS During COVID-19
During these unusual times, we are doing our best to prevent the spread of the COVID virus and make shopping easy for you by offering the following return policies.
- Gear and Clothing Returns: Most unopened items in new condition may be returned within 30 days with original receipt for a refund, exchange or store credit.
- Bicycle Returns: May be made within 72 hours of purchase and may be subject to a restocking fee if used or damaged.
- Labor fees are not refundable, i.e., custom built wheels.
- Special Orders that ship from our secondary warehouse or suppliers are subject to a 15% restock fee if returned.
- Closeout items are final and no returns/refunds will be issued
*All items returned are held in quarantine for 48 hours before being placed back on the sales floor.
You may ship returns via Ground UPS or insured US Mail (we do not accept CODs). Shipped returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by email at email@example.com
Ship Returns to : Trek Clermont Returns, 1675 Hancock Rd. Suite 600, Clermont FL 34711.
PRICES AND INFORMATION
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!